Smart Fleet offers FREE in warranty replacements for any unit we cannot fix!
Our customer service team will work with you to remedy any issues you are having with your devices, if we cannot resolve the issue within a timely manor we will replace any in warranty device for FREE. To qualify for the free in warranty replacement, customers are required to send the defective unit back within 15 days of the replacement arriving. If the unit is not returned within 15 days, out of warranty pricing will apply.
If the unit is out of warranty or cannot be returned, whether the unit was lost or the vehicle was sold with the unit installed, replacements will be issued for a discounted $150 fee.