General Information

The Value of Customer Service

By April 24, 2019 No Comments

Facts Companies Can't Afford to Ignore

Maintaining a customer base can be a difficult feat to manage. Customers get frustrated when they have to contact companies multiple times for the same reason. They also hate having to repeat the same information to multiple employees. Lastly, long hold times can be a true nightmare. Keeping your employees knowledgeable can be a valuable first step into providing quality customer service to keep customers happy. 

Why Customers Leave

  • 68% leave because they are unhappy with the service they receive 
  • 14% are unhappy with the product or service 
  • 9% decide to use a competitor 

5 Tips for Delivering Memorable Customer Experiences

  1. Make a positive first impression with precise arrival estimates
  2. Respond quickly by knowing exactly where company drivers are
  3. Manage customer needs and exceed expectations with enhances communication tools
  4. Improve first-time fix rates and reduce callbacks
  5. Resolve customer complaints quickly with data to back up billing

Learn More

Learn more on the value of customer service by clicking here

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